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Synchrony @ Work KEY FEATURES *What makes the Synchrony* approach different Team Approach** - Highly skilled claim and medical experts that work in regional service centers - Shared objectives help to improve customer outcomes - Team members have linked system and process capabilities - Synchrony account managers provide integrated disability management expertise and guidance and provide our customers with information related to service, integrated reporting reviews, claim data, new products and other information of interest. - Synchrony trainer drives the implementation of a formal training program for Synchrony employees. Create Synchrony-specific training modules and support the design of staff training for customer implementations, as necessary.	> What is Synchrony > Why You Need It > How Synchrony Works > How to Get Started
Claim Intake - Single toll-free number for claim intake, open 24 hours a day/ 7 days a week - Claims are received over the phone or web for easier and faster service - Eligibility and demographic data are pre-filled - Cases are triaged with a goal of early, correct assignment to the right resources [back to top] On-Site Clinical Resource Staff - Claims and medical experts - Registered nurses on-site at all locations as part of the case management team - Consistent, on-line treatment protocols applied to both occupational and non-occupational cases Integrated Data Reporting - Immediate data availability - Integrated workers compensation & disability outcomes reporting - Web-based tools for file review - Electronic access to reports at customer PCs Absence Management - FMLA tracking and administration - Consistent with both Federal and state regulations - Detailed and summary customer reports Proven Implementation Model - Dedicated teams to ensure a smooth transition - Teams include experts in work flow, reporting, systems, employee communications and training - Dedicated systems resource provided for Synchrony customers [back to top] How you and your employees can benefit *Employees like the fact that the Synchrony* approach: - Simplifies the claims process - Cuts down on confusing paperwork - Provides fast, accurate payment - Helps facilitate return to work as soon as medically appropriate Employers may benefit from Synchrony absence management through:** - Cost savings - Simplified claims process - Easy-to-understand employee communications materials - Efficient absence tracking and data reporting - Better employee retention - Improved productivity

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Synchrony® is integrated absence management, which includes group disability insurance or services from MetLife, workers compensation insurance from The Travelers Indemnity Company and/or its property casualty affiliates, and may include family and medical leave administration from MetLife. Synchrony is a registered trademark of Travelers Insurance Group Holdings Inc., and MetLife, Metropolitan Life Insurance Company NY, NY. Travelers Indemnity Company, One Tower Square, Hartford, CT 06183.