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*SYNCHRONY AT WORK* - What is Synchrony - Case for Integration - Day in the Life of a Claim RETURN TO WORK LOCATIONS LINKS JUST THE FAQS CONTACT US *SYNCHRONY HOME* > FMLA Guide Download The Employer's Guide to FMLA, published by MetLife®, is a helpful tool for corporate benefits and human resource professionals. Click here to download > Brochures - National Accounts Synchrony Partnership - Smart Companies	Synchrony @ Work CASE FOR INTEGRATION Making the case to your company: The first step in integrating your disability, workers compensation, FMLA and other related programs is building a business case. We can provide assistance with this, too. Here's a five step guide to help you get started. Step 1: Capture baseline information Step 2: The performance trends Step 3: Build a cross-functional integration team Step 4: Access the potential value of integration Step 5: Develop a business case to move forward A 5-Step Guide to Building a Business Case for Integration STEP 1: Capture baseline information a - Determine your direct and indirect cost trends 1. Direct costs - Short term absence - Short term disability - Long term disability - Workers compensation 2. Indirect costs - Overtime costs - Replacement worker (temp) costs - Retraining costs - Lost productivity b - Find out where to get the trend information 1. Payroll data 2. Claims and/or outcomes reports from workers compensation and disability providers 3. Other sources you may want to consider: peer company information, industry studies, supplier tools, Bureau of Labor statistics [back to top] STEP 2: Interpret the performance trends a - Determine what the information means to your organization 1. Identify current performance drivers 2. Determine improvement opportunities 3. Set preliminary objectives for improvement 4. Compare to overall corporate productivity goals b - Share with your information system partners [back to top] STEP 3: Build a cross-functional integration team a - Identify your key stakeholders - Human Resources/Benefits, Risk Management, Finance, Treasury, Safety, Operations, Legal, brokers and/or consultants b - Get commitment from senior management for a team approach c - Select the integration team d - Create objectives for the team (desired outcomes) [back to top] STEP 4: Assess the potential value of integration a - Identify the potential risks and benefits b - Determine where your company is in the areas of: 1. Productivity gains 2. Lost time strategy 3. Return to work effectiveness 4. Benefit plan design 5. Employee satisfaction 6. Cost management 7. Use of outsourcing partners c - Where do you want to be? d - Conduct a gap analysis e - Can you get there and what are the obstacles? [back to top] STEP 5: Develop a business case to move forward a - Outline scope of integration and game plan b - Present to senior management for decision c - Write a mission statement for integration d - Create a platform for cultural change [back to top]

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Synchrony® is integrated absence management, which includes group disability insurance or services from MetLife, workers compensation insurance from The Travelers Indemnity Company and/or its property casualty affiliates, and may include family and medical leave administration from MetLife. Synchrony is a registered trademark of Travelers Insurance Group Holdings Inc., and MetLife, Metropolitan Life Insurance Company NY, NY. Travelers Indemnity Company, One Tower Square, Hartford, CT 06183.